Overview
When Plans Change
We understand that plans can change. This policy explains how cancellations, refunds, credits and changes to paid Flag Frenzy Football Camp bookings are handled.
The cancellation terms that apply are based on the amount of notice given before the relevant camp start date or booked individual day.
The current Register Your Interest form is not a booking. Submitting an expression of interest does not reserve a place, require payment or create a cancellation or refund obligation.
01
Registering Interest
Flag Frenzy Football Camp may use a Register Your Interest form before dates, venue arrangements or paid bookings are confirmed.
Registering interest simply tells us that a family may be interested in attending. It does not guarantee a place and does not require the parent or guardian to proceed when bookings open.
This Refunds & Cancellations Policy becomes relevant when a paid booking is made and confirmed.
02
Booking Confirmation & Payment
A camp place is confirmed once the required payment has been received and Flag Frenzy Football Camp has issued confirmation of the booking.
- Bookings may be available for a full camp week, individual days or another published booking option.
- Places are subject to availability and may be limited for staffing, safety or operational reasons.
- If a camp or particular day reaches capacity, we may operate a waiting list.
- The price shown and accepted when the booking is completed will apply to that booking, subject to any clearly stated discount or promotional conditions.
Camp start date: for a full-week booking, this means the first day of that booked camp week. For an individual-day booking, the relevant start date is the specific day booked.
03
Cooling-Off Rights
Flag Frenzy Football Camp provides leisure activities on specific dates or during specific periods.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the usual 14-day cancellation right for distance contracts does not generally apply to services related to leisure activities where the contract provides for a specific date or period of performance.
Our own cancellation arrangements are therefore set out below. Nothing in this policy is intended to limit any statutory consumer rights that apply.
04
Cancellations by a Parent or Guardian
If you need to cancel a paid booking, the following arrangements apply to the affected booking.
14 days or more before the camp start date
A full refund of the affected booking will be available, minus a £10 administrative fee.
7–13 days before the camp start date
50% of the affected booking price will be refunded.
Less than 7 days before the camp start date
No refund will normally be available.
No-shows, missed days or early departures
No refund or credit will normally be available for days that a child does not attend or for a child leaving early.
For individual-day bookings, the cancellation period is measured against the specific booked day.
05
Changes & Transfers
Where possible, we may be able to make a booking change instead of cancelling the place.
- Switching to another day in the same camp week: requests made at least 72 hours in advance can normally be changed without an additional administration charge, provided a place is available on the requested day.
- Transferring a place to another child: this may be permitted with at least 48 hours' notice where the replacement child meets the relevant age and eligibility requirements and all required registration, medical and consent information is provided before attendance.
- Changing the type of booking: if changing between individual days and a full-week booking is available, the booking price will be recalculated and any additional amount will need to be paid.
Changes are subject to availability and cannot be guaranteed, particularly where a request is made at short notice.
Where part of a booking is being cancelled rather than changed, the cancellation terms in this policy will apply to that part.
06
Medical Cancellations
If a child cannot attend because of illness or injury, please contact us as soon as reasonably possible.
Where the standard cancellation period would not otherwise provide a refund, we may consider offering a credit for the unused part of the booking where the child is unable to attend for a genuine medical reason.
We may ask for reasonable supporting information where this is appropriate to the circumstances.
Any medical credit offered will normally be valid for use towards a future Flag Frenzy Football Camp within 12 months, subject to future camps operating and places being available.
See our Medical & Inclusion Policy for information about illness, injury and attendance.
07
Cancellations by Flag Frenzy Football Camp
Occasionally, Flag Frenzy Football Camp may need to cancel or materially change a camp or session because it cannot reasonably operate as planned.
Reasons may include circumstances such as insufficient enrolment, loss or closure of a venue, unsafe conditions, severe weather, staffing or safeguarding issues, government restrictions or other circumstances that prevent safe or practical delivery.
Camp cancelled before it begins
If we cancel a paid camp in full before it begins and cannot provide the booked service, affected families will be offered a refund of the amount paid for the cancelled booking or, if they prefer, the option of an available credit or transfer.
Individual session or day cancelled
If we cannot provide a booked day or session, we will consider the appropriate refund, credit or alternative arrangement for the affected part of the booking, taking account of the circumstances and any applicable consumer rights.
We may adapt activities, schedules or use of available space where it is safe and reasonable to do so rather than cancelling because of ordinary changes in weather or conditions.
08
Behaviour, Safety & Safeguarding
We want to work with children and families to resolve behavioural concerns wherever this can be done safely and appropriately.
However, a parent or guardian may be asked to collect a child where behaviour creates a significant safety or safeguarding concern, seriously disrupts the camp, or involves a serious breach of the camp's behaviour expectations.
Serious or persistent concerns may result in a child being unable to continue attending some or all of the remaining booking.
Where removal results from the child's serious or persistent behaviour after reasonable consideration of the circumstances, a refund will not normally be provided for the affected day or remaining booking.
See our Code of Conduct / Behaviour Policy .
09
Refund Method & Processing
Where a refund is due, we will normally return it using the original payment method where reasonably possible.
We aim to process approved refunds within 7–10 business days. After a refund has been processed by us, the time taken for the money to appear may depend on the bank or payment provider.
If the original payment method cannot be used, we will contact the person who made the booking to agree an appropriate alternative.
Any £10 administrative fee referred to in this policy applies only where expressly stated in the cancellation terms above.
10
How to Request a Cancellation, Change or Refund
Please contact Flag Frenzy Football Camp as soon as possible if you need to cancel or change a booking.
Flag Frenzy Football Camp
Email: info@flagfrenzyfootball.co.uk
Phone: 07481 029204
When contacting us, please include enough information for us to identify the booking, such as:
- Parent or guardian name.
- Child's name.
- Relevant booked date or dates.
- Booking reference, if one has been provided.
- Whether you are requesting a cancellation, change, transfer, refund or medical credit.
Please do not rely on Instagram or other social-media messages for time-sensitive cancellation requests. Email is the preferred written contact method for booking changes and cancellations.
11
Discounts & Offers
Where a booking was made using a discount or promotional rate, any refund or change may need to take account of the conditions of that offer.
- Sibling discounts: if part of a multi-child booking is cancelled and the remaining booking no longer qualifies for the original sibling discount, the remaining price and refund may be recalculated accordingly.
- Early-bird pricing: if a booking is cancelled and a new booking is later made after an early-bird period has ended, the price available at the time of the new booking will apply.
- Other promotions: any specific conditions clearly stated with a promotion or offer will also apply.
12
Booking Information & Privacy
Personal information used to manage cancellations, booking changes, refunds or credits will be handled in accordance with our Privacy Policy.
Where necessary, relevant payment information may be processed by or shared with the payment provider used to complete the original transaction or refund.
See our Privacy Policy .
13
Policy Review
This policy was last reviewed in September 2026 and will be reviewed at least annually, or sooner where changes to camp arrangements, booking processes, guidance or legal requirements indicate that an earlier review is appropriate.
Unless a change is required by law or otherwise needs to apply to an existing booking, the cancellation terms communicated when a booking is made will normally apply to that booking.
Policy owner: Camp Director, Flag Frenzy Football Camp.
Camp Policies